Shipping policy
General
VENERE Gallery offers curated vintage jewellery and watches. This Shipping policy applies to all orders placed via VENERE Gallery, ensures that all shipments within the European Union are handled with the utmost care, security, and transparency and is aligned with applicable Dutch law and European Union consumer protection legislation.
Processing Time
Orders are processed and dispatched within 3–5 business days after payment confirmation.
Each item undergoes a final quality inspection and is carefully prepared for shipment prior to dispatch.
Shipping Methods
All orders are shipped via DHL GoGreen, including shipment tracking, insurance coverage and a signature upon receipt.
A tracking number will be provided, once the order has been dispatched.
Shipping is complimentary for all deliveries within the European Union.
Delivery Times
Estimated delivery times:
- Netherlands | 1–3 business days
- European Union | 3–7 business days
The estimated delivery times provided above are indicative only and do not constitute guaranteed delivery dates. In any event, delivery will take place within 30 days after conclusion of the purchase agreement, unless explicitly agreed otherwise.
Delays may occur due to courier operations, or exceptional regulatory circumstances beyond our reasonable control.
Risk & Delivery
In accordance with Article 7:11 of the Dutch Civil Code, the risk of loss or damage to the goods remains with VENERE Gallery until the goods have been delivered to the customer or a third party designated by the customer.
Ownership of the goods transfers to the customer upon full payment and delivery.
Lost or Damaged Shipments
All shipments are insured.
If a shipment is lost or arrives damaged, customers are requested to contact VENERE Gallery at info@venere-gallery.com without undue delay.
Customers are encouraged to inspect their shipment upon delivery and notify VENERE Gallery as soon as reasonably possible of any visible damage or loss. Where possible, visible damage should be reported within 48 hours and supported by photographs.
This does not affect the customer’s statutory rights.
Where goods are lost or damaged prior to delivery, VENERE Gallery will provide an appropriate remedy, including replacement or refund, in accordance with applicable law.
Delays and Non-Delivery
If delivery is significantly delayed or the goods are not delivered within the applicable timeframe, the customer is entitled to:
- request a new delivery within a reasonable period; or
- terminate the purchase agreement and receive a full refund
in accordance with applicable consumer protection legislation.
Delivery Information
Customers are responsible for providing accurate and complete shipping details at checkout.
VENERE Gallery is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer at checkout, provided that VENERE Gallery has correctly processed the details submitted.
Shipping Availability
We currently ship to addresses within the European Union. If we expand our shipping destinations, this policy will be updated accordingly.
For specific shipping requests outside the EU, please contact us directly.
Right of Withdrawal
Consumers have the right to withdraw from a purchase within 14 days from the day on which the goods are received, without providing any reason, in accordance with EU consumer protection law.
Further details regarding the exercise of the right of withdrawal, including conditions, procedures, and possible exclusions, are set out in the Returns & Refund Policy.
Legal Framework
This Shipping Policy shall be governed by Dutch law.
Any disputes arising from or in connection with this policy shall be submitted to the competent courts in the Netherlands, unless mandatory consumer law provides that the dispute must be brought before the courts of the consumer’s place of residence.
Contact
For shipping inquiries: info@venere-gallery.com